Shipping & Returns

Shipping

In Australia:

The good news is shipping is free on orders over $80.00 Australian Dollars.

Orders under this amount in Australia will be calculated on weight and location.

Rest of the world:

Your shipping cost will be calculated on the total weight (which will be rounded up to the closest package size provided by the shipping company) and your destination country zone. You can get an estimate on this in the checkout.

Returns Policy

We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

Please note that you should expect colour variation and imperfections such as natural slubs in the linen, this is not considered to be a defect but part of the character and design of these yarns and handmade items.

Items need to be in their original purchased condition and you will need to provide your proof of purchase.

Once your return is approved you should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We may ask you to send us a photo of a defective item so we can understand your concern. We will respond quickly with instructions for how to return items from your order.

We greatly appreciate your business so don't hesitate to contact us with any questions.